Terms & Conditions for accommodation

(Terms and conditions for the Highland Baths below)

Scope

Kerlingarfjöll ehf. is an Icelandic company which runs Kerlingarfjöll Highland Base as well as Highland Baths (hereinafter referred to as “Highland Base”, “we” or “us”).

We offer hotel accommodation at Highland Base Hotel, Highland Base Lodges and private rooms in our huts (hereinafter referred to as “hotel accommodation”).

We also offer sleeping bag accommodation in hostel huts and in shared dormitory (hereinafter referred to as “sleeping bag accommodation”).

These terms and conditions will apply to all online bookings for hotel accommodation and sleeping bag accommodation at Highland Base.

For bookings of 11 rooms or more or 21 guests or more, please contact our sales department (sales@highlandbase.is) - as other terms and conditions apply.

Important notice

Highland Base is a remote destination, located in the highlands of Iceland. Therefore, roads to Highland Base can be impassable during winter months and only accessible with 4x4 Super Jeeps.

Should you choose to drive to Highland Base, we strongly advise you to make sure that your vehicle or rental car is approved for driving on Mountain Roads (marked as F-roads on maps) and has all appropriate insurance.

Please make sure to monitor weather forecasts on safetravel.is and official information on road conditions on road.is. Please be advised that transportation is available through third party operators.

Furthermore, we strongly advise all our guests to have valid travel insurance (such as a “Cancel for Any Reason travel insurance”), which should be obtainable in your country of residence, and to take notice of the abovementioned when making travel arrangements.

Payment

A valid credit card is needed to guarantee your booking. The total amount of booking will be charged to the credit card guaranteeing your booking as following:

• Reservations of 5 rooms or less: 14 days prior to your booked arrival time.

• Group reservations of 6 –10 rooms: 60 days prior to your booked arrival time.

All payments for accommodations and services at Highland Base, must be made using electronic methods such as credit/debit cards or mobile payments.

Please note that we do not accept any cash payments in any currency.

Check-in and Booking inclusions

Check-in is from 15:00 and check-out is until 11:00. Early check-in and late check-out are subject to availability at a charge.

For hotel accommodation, breakfast is included in the reservations. Other services, such as food and beverages are not included and must be booked in advance. Access to the Highland Baths will be included with all reservations for hotel accommodation from March 2024.

For sleeping bag accommodation, only the accommodation is included. Access to the Highland Baths is not included with sleeping bag accommodation bookings.

If planning to dine at the restaurant, we recommend booking in advance.

Cancellation and booking modifications

Online reservations of 5 rooms or less may be cancelled or modified without penalty up to 14 days prior to arrival with the link provided on guest confirmation email.

Group reservations of 6 –10 rooms may be cancelled or modified without penalty up to 60 days prior to arrival with the link provided on guest confirmation email.

For cancellations and modifications made after the cancellation deadline the full price of the booking will be charged. The same applies to no-shows.

Special terms may be applicable to packages; kindly refer to your confirmation email for further details.

Please be aware that we reserve the right to cancel or modify bookings, should we be unable to provide our services.

In such an event, the guest shall be entitled to a full refund of any amount already paid. Highland Base is however not responsible for finding alternative solutions for guests.

Accommodation: Safety standards, liability, and Force Majeure

Highland Base disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure event, such as but not limited to strikes, labor dispute, lockout or interruption or failure of electricity or heating service, natural disasters, epidemics and quarantines, or any other irregularity outside our control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest.

When a cancellation in caused by a recognized Force Majeure event, the guest shall be entitled to receive a refund of 90% of the amount paid for the booking.

When entering our facilities, guests assume full responsibility for their own safety and the safety of those in their care.

Guests assume all risks associated with activities organized by Highland Base as well as activities involving third party providers.

Highland Base cannot be held responsible for delays, cancellations, or accidents arising from tours or transfers booked through a third party.

Photographs, films and social content

Photographs, films or social content taken at our facilities cannot be used for any commercial purposes without prior written consent from Highland Base. We reserve the right to seek compensation for any use which is contrary to our conditions.

General provisions

Always comply with instructions from our staff. Lack of compliance or inappropriate behavior can result in immediate expulsion from our facilities.

Please use designated walking paths where applicable. We respect the unique nature surrounding Highland Base and ask you to do the same.

Highland Base is a non-smoking establishment. If smoking occurs in any of the facilities, the guest will be charged a cleaning fee, penalty of one room night.

You agree that any claim, action or lawsuit arising out of these terms and conditions and the services purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of Reykjavík, Iceland.

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Terms & Conditions for Highland Baths

Scope

These are the General Terms of Service and Cancellation Policy of Highland Baths at Highland Base Kerlingarfjöll (Kerlingarfjöll ehf.). These terms and policies apply to all guests visiting the Highland Baths purchasing their services/products at https://www.highlandbase.is , hereafter called website.

Prices and payments

All purchases made through the website require full payment with a credit card at the time of purchase. The prices on the website are in ISK. Prices include VAT and all other taxes and service fees. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless there is a price increase due to government laws or currency fluctuations.

E-tickets

When you book your admission at the website, the electronic ticket you receive can only be used once. All subsequent usages will be refused.

Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void. Tickets are not redeemable for cash. It is illegal to reproduce them in any form.

The ticket is valid only on the date and time selected in the booking process and clearly stated on the ticket you received after completing your purchase. If you don’t arrive at the pre-booked date and time, Highland Baths cannot guarantee availability.

Amending a booking for Highland Baths

To amend a booking, please visit https://my.highlandbase.is/auth/hb/signin or send us a request via email at info@highlandbase.is and reference your original booking confirmation number. You cannot change the date or time of a booking after the originally selected date/time has passed.

Cancelling a booking

All cancellations must be presented to Highland Base through https://my.highlandbase.is/auth/hb/signin or in writing, via e-mail, to the address info@highlandbase.is

• If you cancel with more than 24 hours' notice: 100% is refunded

• If you cancel with less than 24 hours' notice: No refund is made

Highland Base reserves the right to cancel all bookings and reservations, when unable to provide the company’s services due to Force majeure event, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control. In such an event, no compensation or refund is payable.

Transfer

Bus transfers to/from Highland Base to/from Reykjavik are available as an add-on in the booking process. When you book a transfer with your entrance package, you will receive a separate email which contains the transportation voucher.

Photographs, films, and social content

Photographs, films, or social content taken at Highland Baths, or other Highland Baths facilities cannot be used for any commercial purposes without prior written consent from Highland Base. We reserve the right to seek compensation for any use which is contrary to our conditions.

Liability and insurance. Force Majeure

Highland Base disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by Force Majeure event, such as but not limited to weather, strikes, natural disasters, or any other irregularity outside the company’s control and for expenses due to any of these reasons.

Highland Base disclaims responsibility for any guest valuables that might get lost or damaged during the visit. All such losses and expenses are the personal liability of the guest.

We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence.

General provisions

You agree that any claim, action, or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the town of Reykjanesbaer, Iceland.

Terms amendments

We reserve the right to change these Terms of Service and Cancellation Policy at any time. The date of the last revision of these Terms of Service is set at the bottom of this page. Your continued use of the website after any such modifications will constitute your acknowledgment of the modified Terms and agreement to abide by the modified Terms.