Online Booking Terms and conditions
Fannborg Ltd. (Fannborg ehf.) is an Icelandic company which runs the Kerlingarfjöll Highland Base as well as the Highland Baths (hereinafter referred to as “the Highland Base”, “we” or “us”).
We offer hotel accommodation at the Highland Base Hotel, Highland Base Lodges and private rooms in our huts (hereinafter referred to as “hotel accommodation”).
We also offer sleeping bag accommodation in hostel huts and in shared dormitory (hereinafter referred to as “sleeping bag accommodation”).
These terms and conditions will apply to all online bookings for hotel accommodation and sleeping bag accommodation at the Highland Base.
For bookings of 11 rooms or more or 21 guests or more, please contact our sales department (email@example.com) - as other terms and conditions apply.
The Highland Base is a remote destination, located in the highlands of Iceland. Therefore, roads to the Highland Base can be impassable during winter months and only accessible with 4x4 Super Jeeps.
Should you choose to drive to the Highland Base, we strongly advise you to make sure that your vehicle or rental car is approved for driving on Mountain Roads (marked as F-roads on maps) and has all appropriate insurance.
Please make sure to monitor weather forecasts on safetravel.is and official information on road conditions on road.is. Please be advised that transportation is available through third party operators.
Furthermore, we strongly advise all our guests to have valid travel insurance (such as a “Cancel for Any Reason travel insurance”), which should be obtainable in your country of residence, and to take notice of the abovementioned when making travel arrangements.
A valid credit card is needed to guarantee your booking. The total amount of booking will be charged to the credit card guaranteeing your booking as following:
Reservations of 5 rooms or less or 10 guests in total or less: 14 days prior to your booked arrival time.
Group reservations of 6 –10 rooms or 11-20 guests or more: 60 days prior to your booked arrival time.
Check-in and Booking inclusions
Check-in is from 15:00 and check-out is until 11:00. Early check-in and late check-out are subject to availability at a charge.
For hotel accommodation, breakfast is included in the reservations. Other services, such as food and beverages are not included and must be booked in advance. Access to the Highland Baths will be included with all reservations for hotel accommodation from January, 2024.
For sleeping bag accommodation, only the accommodation is included. Access to the Highland Baths is not included with sleeping bag accommodation bookings.
If planning to dine at the restaurant, we recommend booking in advance.
Cancellation and booking modifications
Online reservations of 5 rooms or less or 10 guests in total or less may be cancelled or modified without penalty up to 14 days prior to arrival with the link provided on guest confirmation email.
Group reservations of 6 –10 rooms or 11-20 guests or more may be cancelled or modified without penalty up to 60 days prior to arrival with the link provided on guest confirmation email.
For cancellations and modifications made after the cancellation deadline the full price of the booking will be charged. The same applies to no-shows.
Please be aware that we reserve the right to cancel or modify bookings, should we be unable to provide our services.
In such an event, the guest shall be entitled to a full refund of any amount already paid. The Highland Base is however not responsible for finding alternative solutions for guests.
Safety standards, liability, and Force Majeure
The Highland Base disclaims responsibility for any loss, damage, accidents, sickness, or changes in schedule caused by Force Majeure event, such as but not limited to strikes, labor dispute, lockout or interruption or failure of electricity or heating service, natural disasters, epidemics and quarantines, or any other irregularity outside our control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest.
When a cancellation in caused by a recognized Force Majeure event, the guest shall be entitled to receive a refund of 90% of the amount paid for the booking.
When entering our facilities, guests assume full responsibility for their own safety and the safety of those in their care.
Guests assume all risks associated with activities organized by the Highland Base as well as activities involving third party providers.
The Highland Base cannot be held responsible for delays, cancellations, or accidents arising from tours or transfers booked through a third party.
Photographs, films and social content
Photographs, films or social content taken at our facilities cannot be used for any commercial purposes without prior written consent from the Highland Base. We reserve the right to seek compensation for any use which is contrary to our conditions.
Always comply with instructions from our staff. Lack of compliance or inappropriate behavior can result in immediate expulsion from our facilities.
Please use designated walking paths where applicable. We respect the unique nature surrounding the Highland Base and ask you to do the same.
The Highland Base is a non-smoking establishment. If smoking occurs in any of the facilities, the guest will be charged a cleaning fee, penalty of one room night.
You agree that any claim, action or lawsuit arising out of these terms and conditions and the services purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of Reykjavík, Iceland.